Legal
Payment Policy
Last updated November 5, 2026
Payments on FixConnect are in Zambian kwacha (K). Customers pay by mobile money after a price is agreed. Providers are paid into a wallet, then withdraw to mobile money. VoxIT Consulting operates the payment flow. Lipila sends the mobile money prompt and the payout.
1. When a customer pays
In ShortPayment happens after the price is agreed and before the job starts.
A price comes from a set-price package or from a quote the customer accepts. The app shows the service price, the customer service fee, and the total before you confirm. The fee rates in effect at that moment are locked onto the invoice for that payment. Later changes to the fee rates do not change a payment that has already started.
You enter an Airtel Money, MTN MoMo, or Zamtel Kwacha number and approve the prompt on that phone. FixConnect does not take card numbers. A pending prompt cannot be started a second time until Lipila reports the result. If the prompt fails or you decline it, the invoice stays unpaid and the job does not start.
2. What a successful payment does
- The customer is charged the service price plus the customer service fee.
- The job moves to in progress.
- The customer and the provider can see each other’s phone number.
- The provider wallet is credited with the service price minus the provider platform fee.
The wallet credit is not the same as cash you can withdraw immediately. Earnings from a job stay in the wallet, and that job’s amount can be withdrawn after the customer leaves a review for the job.
3. Provider withdrawals
In ShortWithdrawals go to the mobile money number on the provider profile.
A provider adds an Airtel, MTN, or Zamtel number during setup. A withdrawal can only use the available balance: the wallet balance minus amounts still waiting on customer reviews. Lipila sends that payout. If the payout is rejected, the amount remains in the wallet.
If a paid job is later cancelled, the wallet credit for that job is reversed before the customer is refunded. A payment that has already been withdrawn cannot be refunded automatically. See the Refund Policy.
4. Records
The app keeps the invoice, the fee breakdown, and the payment status for the customer and the provider on that job. Support can see the same records. Questions about a charge or a payout: support@fixconnect.app.